About Us

ABOUT US

The Community Council of the Rio Grande Valley in partnership with Texas Information and Referral Network provides information and referral services through the program “2-1-1 Texas”. “2-1-1 Texas” is a resource and information center that connects people with community, health and disaster services through a free, 24/7 free and confidential phone service and searchable online website www.211texas.org 2-1-1 serves the entire population of the Cameron, Hidalgo, Starr and Willacy counties. The Community Council of the Rio Grande Valley is a non-profit organization that accepts donations. To send us your donations please visit our Contact Us tab letting us know your interest. Thank You.

In September 2021 the Community Council of the RGV (Tip of Texas) became the 4th Emergency Service Escalation Center (ESEC) for 2-1-1 Texas. The Emergency Service Escalation Centers are Area Information Centers (AICs) that contract with the sate to fulfill expanded Disaster/Event-related tasks. ESECs "ramp-up" to 24-hour operations when needed, using trained volunteers to swiftly increase the Network's call handling capacity. ESECs collaborate and manage communication and database-wide resource management functions for large-scale Disaster/Events, with oversight and assistance from the state. When a Disaster/Event becomes too large for the 24 AICs, the state will open the 25th AIC with trained volunteers for disaster events. These trained volunteers are taken from the 4 ESECs in Texas.

The Community Council of the Rio Grande Valley also offers the Health And Human Services Directory Blue Book which includes information on major non-profit and governmental agencies that provide services to the Rio Grande Valley residents and surrounding areas.

Tabs by county
Index by county
Service/Agency Index

Also, Included Local/State/ National Index: Housing Authorities, WIC Clinics, Post Offices, School Districts, City Services, Libraries, Toll-Free numbers and much more.

Would you like to purchase a Blue Book?

Here is the order form: Blue Book Order Form

Every hour of every day, someone searches for services, from substance abuse treatment to care for a child or aging parent, food, housing or financial assistance. By dialing 2-1-1, clients are linked to a live highly-trained Information & Referral Specialist who will help them navigate resources by assessing their needs and then matching them to the best and closest resource in their community.

Single window:

211 provide a one-access point to a community’s full range of social, health and government services.

Targeted help:

211 specialists are trained to draw out necessary information, understand the problem and find the best way to help.

A personal touch:

211 calls are answered by live operators, not voice-mail. Callers can explain their situation in their own words.

Multilingual:

211 have multilingual capacity, an important asset in a diverse society.

Total Transparency:

The Community Council of the Rio Grande Valley strides to have complete transparency with its community therefor you can always visit its GuideStar profile page for more information on its programs, financials and operations.

For any 211 Texas presentation or health fairs please contact:

Abby Torre, Executive Director at atorre@ccrgv.org

Does your Organization provide Health & Human Services, and would like to be added to the 211 Database?

Please read our Inclusion/Exclusion Criteria if you believe that any of your organization’s services meets our criteria for Inclusion, please print out the enrollment forms. For any questions please contact our Database Manager at TTDatabase@ccrgv.org.

Around-the-clock access: By dialing 2-1-1 24/7 or by visiting www.211texas.org